Whimsic Alley - A Shopping Haven For Wizards of Distinction

 

SHIPPING INFORMATION


1. How much do you charge for shipping?

Shipping charges computed by our website is based on the product (s) ordered. Note: Bulky, heavier or long items are charged at a higher rate than lighter merchandise.

Standard Shipping Charge - $7.95 (min.) - Ground Service

Premium Shipping Charge - $18.95 (min.) - Two-Day Service

Next Day Service Please contact our Customer Service Department for overnight shipping cost and arrangements: customerservice@whimsicalley.com or call 1-310-453-2370, press option 2.

International Shipping Charge Shipping charges computed by our website are below the actual shipping cost to international destinations. Our website only calculates domestic shipping cost. Therefore, international customers will be assessed an additional shipping charge.  Customer Service will contact you by e-mail with the additional shipping fee for your approval of the cost and payment.  Once the additional shipping cost is completed by Whimsic Alley and the customer, the order will be released for shipping.  International orders are generally processed in a very timely manner.

2. When will my order ship?

Orders generally ship same day or next business day.  Orders are only placed on-hold if there is a problem with the order.  Customer is notified immediately with any problems.  Orders received after 2:00 PM PST on Fridays will ship on the next business day (Monday). We do not ship on weekends or holidays.  Please review your order confirmation carefully.


3. What carriers do you use?

Our two primary carriers are U.S. Postal Service (USPS) and United Parcel Service (UPS).   All international orders are shipped via U.S. Postal Service (USPS).

4. How long should it take for my order to arrive?

Domestic:

Orders generally ship same day or next business day.  To calculate shipping times, please use the map below (estimated transit days), or visit the UPS Worldwide Delivery Times website (use originating zip code 90403). In estimating delivery time from the map below, please be aware that weekends and holidays do not count as transit days, and keep in mind that these are just estimates transit times, not guaranteed delivery times.

 

International:

Orders will ship once additional shipping fee is approved and paid by customer. International orders are generally processed in a very timely manner.

 

International Standard Service:

All international orders are shipped via USPS.  Transit time is estimated at 6-10 days from the time the package is released from United States Customs.  The specified transit times are estimates only, and are not guaranteed by USPS. Actual shipping may take up to several days longer than projected. Visit USPS.com for more details.

 

International Premium Service:

All international orders are shipped via USPS Express Mail International.  Transit time is estimated at 2-3 days from the time the package is released from United States Customs.  The specified transit times are estimates only, and are not guaranteed by USPS. Actual shipping may take up to several days longer than projected. Visit USPS.com for more details.

 

UPS Ground Transit Time Map from: 90403

 

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